Position: Customer Service Rep

Location: Benica CA USA 94510

Skills: SAP, ERP Systems, Sales Force

Description:

• Minimum 3-5 years Customer Service experience in a call center environment.
• SAP or any ERP system and Sales Force.com experience would be preferred but not mandatory.
• Experience working in a fast paced environment. 
• Able to work collaboratively across departments at various levels, Positive attitude, Initiative/Self starter, Accuracy, and Attention to detail. 
• To provide top notch customer service
• Ensure seamless order placement for the customer
• Confirming continuous batch for life of the lot or duration of the purchase order

• Make initial contact with the customer no more than 14 days from the time of opportunity creation. Record activity in the activity history field.
• Provide inventory / allocation analysis to the customer and / or order history
• Obtain new standing order.
• Enter new standing order.
• Close Won the opportunity.

• Review, research and take action on 100+ days aged opportunities.
• Include the account manager after two failed attempts of following up with the customer.
• Record all communication and activity in the activity history field.
• Close Won or Close Lost an opportunity

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