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Customer Service Rep Job Description

Position: Customer Service Rep

Location: Benica CA USA 94510

Skills: SAP, ERP Systems, Sales Force

Description:

  • Minimum 3-5 years Customer Service experience in a call center environment.
  • SAP or any ERP system and Sales Force.com experience would be preferred but not mandatory.
  • Experience working in a fast paced environment. 
  • Able to work collaboratively across departments at various levels, Positive attitude, Initiative/Self starter, Accuracy, and Attention to detail. 
  • To provide top notch customer service
  • Ensure seamless order placement for the customer
  • Confirming continuous batch for life of the lot or duration of the purchase order
  • Make initial contact with the customer no more than 14 days from the time of opportunity creation. Record activity in the activity history field.
  • Provide inventory / allocation analysis to the customer and / or order history
  • Obtain new standing order.
  • Enter new standing order.
  • Close Won the opportunity.
  • Review, research and take action on 100+ days aged opportunities.
  • Include the account manager after two failed attempts of following up with the customer.
  • Record all communication and activity in the activity history field.
  • Close Won or Close Lost an opportunity

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